Dynamic Listening Skills

Effective communication is the secret ingredient to your organization’s bottom-line demands! When was the last time you wanted to scream: “Is anyone listening?” Well, you are not alone. Although all of us talk and listen to one another, we may not be communicating. In a working environment defined by diversity, stress and uncertainty, it is not surprising that misunderstandings abound.

This powerful course will help participants to become familiar with the processes that enhances listening strategies and encourages productive interactions.

What Participants Will Learn

• Acknowledge the emotions and ideas of others to build trust and improve communication in team situations
• Adjust communication behaviors to communicate with different styles
• Listen actively to separate message content from feeling
• Ask questions to expand knowledge and bring out new ideas
• Direct others by giving clear instructions and delegating