Email Essentials

In today’s fast-paced world, information is sent and received more rapidly than ever before and when information needs to be disseminated quickly, there is no better way than by email. But how do you ensure that the messages you are sending are effective, acceptable, and will be taken seriously? The use of proper email etiquette is the cornerstone for ensuring your message gets across quickly, appropriately, and concisely.

The email etiquette course is designed to help participants create email messages that are understood as intended by the writer in a single reading.

What Participants Will Learn

• Identify situations when sending email is necessary and appropriate
• Recognize items that you should never send electronically from your workplace
• Create an email subject line that accurately describes the content of your message
• State and avoid the most common mistakes employees make in business writing
• Consider the visual components that enhance an email message and make for easy reading
• Review guidelines for copying and blind copying mess
• Gain an understanding of how to manage your email