Tackling Tough Conversations

From time to time, tough conversations are a necessary part of your job. Disagreements don’t just disappear when they’re ignored. Knowing how to be both direct and diplomatic is an important skill when having these kinds of conversations. They need to be dealt with in an appropriate way that achieves the desired result, yet keeps the relationship intact.

This interactive program will give participants valuable techniques and strategies that will make it easier for them to handle difficult conversations successfully. Participants will learn how to prepare for a difficult situation, get the conversation off to the best possible start and manage their emotions. They will gain insights into real situations they have experienced and leave feeling more confident in dealing with them effectively.

What Participants Will Learn

• Discover new strategies for handling difficult conversations effectively
• Determine what makes a conversation difficult and effectively preparing for them
• Initiate and conduct skilled conversations leading to behavioral change
• Recognize and manage the other person’s emotions during a discussion
• Apply calming communication skills to move upset people to the point of reason
• Implement persuasion and negotiation skills effectively