Successfully Managing People

How can you resolve conflicts less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support? Adjusting your management and personal styles to complement the culture of your work group and your organization as a whole can be the catalyst that motivates your teams to heightened productivity.

This course underscores the importance of self-awareness in developing sensitivity to and better communication with others. Participants will leave this course well-versed in the most effective methods for dealing with difficult people…winning cooperation and trust…and ensuring that their people’s values and your organization’s goals are in sync.

What Participants Will Learn

• Determine your own personality style profile
• Gain insight into the strengths and limitations of your profile
• Recognize behavioral clues to determine others’ personal styles and work more effectively with them
• Appreciate motivational factors and their impact on behaviors and work settings
• Use active listening to gain information and understand employees’ perspectives
• Apply positive and corrective feedback
• Identify your own preferred conflict-resolution style
• Use different conflict-resolution styles in different situations
• Diagnose different delegation styles: how and when to use them
• Identify and build on the strengths of your team’s culture