Aligning Business Process Management to Strategy and Goals

Billions of dollars have been invested in process improvement and information technology by corporate America and the government over the last 15 years. The payback has not met expectations. The key to solving this “Process Paradox” or “Productivity Paradox” is to link and align business process management with strategic planning so that improvements truly impact the longterm health of an organization.

This course will help participants to evaluate process performance relative to current strategic goals, use process analysis techniques to discover new strategic opportunities, leverage processes and/or information technology to create differentiation to ensure the success of process-driven strategies.

What Participants Will Learn

• Grasp why business processes are more important in today’s business environment
• Utilize process improvement techniques to reveal the strategic potential of business processes
• Implement techniques for leveraging process excellence to expand market share, strengthen customer relationships, enter new market segments and create new revenue streams
• Apply strategy maps to focus day-to-day performance on strategic (as well as operational) objectives
• Recognize why technology and process investments must be tied closely to corporate strategy for these efforts to create meaningful, long-term return on investment