Implementing Process Change

The last decade has seen organizations in all sectors benefit from a renewed surge in productivity. These gains are the direct result of improved process management techniques and the application of new technology. Still, the business press reports many stories of failed reengineering
efforts, insufficient ROI from enterprise software systems, and the rejection of new technology by workers. Why this disparity?

In this course, participants will gain an understanding on how to accelerate the adoption of a process change by engaging stakeholders, communicating the benefits of the change, recognizing the significance of the change, and involving stakeholders in the implementation process.

What Participants Will Learn

• Develop a strategic program for improving business performance
• Build cross-functional coalitions of influential people
• Develop a communication plan to sell and reinforce the new process vision
• Staff and facilitate process or technology implementation teams
• Achieve buy-in from the people who must utilize new processes and technology
• Provide high-level direction for implementation project management
• Recognize systemic changes needed to institutionalize improved process performance