Measuring and Improving Processes

Improving processes begins with the customer, be it internal or external. Understanding which customers and which requirements are most critical to your business determines which processes should be improved.

In this course, participants will discover how to map a process, design a measurement system, measure process performance, identify gaps, select and apply improvements, and evaluate the results.

What Participants Will Learn

• Measure and analyze process performance
• Understand variability and how it drives your improvement tactics
• Identify the stability, capability, and flexibility of your processes
• Determine what level of quality your process is capable of delivering
• Evaluate and apply process improvement alternatives
• Develop results-oriented solutions that will yield improved business results