Bolster Your Assertiveness Skills

Gain more confidence, decisiveness and respect! Learn powerful tools for assertiveness to help you deal with conflict at all levels in the organization… discover techniques on how to be an assertive communicator, acquire ways to handle receiving and giving feedback and address business etiquette when professionalism and assertiveness are required.

Participants will assess their areas of strength and growth in this critical skill as well as enhance their assertiveness skills for immediate on-the-job use.

What Participants Will Learn

• Differentiate behavioral styles – passive, aggressive and assertive
• Define assertiveness goals, skills and payoffs
• Identify techniques for improving self-esteem
• Improve communication with different social styles
• Recognize the risks and benefits in becoming assertive
• Identify factors that influence your level of assertiveness
• Apply the role of social styles in assertive communication
• Practice a model for conflict resolution
• Facilitate appropriate assertiveness in common workplace situations
• Achieve a healthy balance personally and professionally
• Escape self-defeating beliefs and behaviors