Building a Positive Work Environment

Can attitudes on the part of employees and companies affect: productivity and morale, sales and customer service, absenteeism and turnover? The answer is a definite yes! Having a positive attitude affects virtually every part of a company’s operations for the better. This course will enable participants to combat counterproductive behaviors and create a positive and collaborative work environment.

From conflict management to influential and creative problem-solving skills, participants will acquire powerful know-how and action plans to identify and address attitudes and behaviors that will result in more collaboration and productivity for their organization, their team and themselves.

What Participants Will Learn

• Overcome counterproductive attitudes with proven strategies
• Influence staff to change their behavior
• Enhance team performance through positive reinforcement
• Practice techniques to handle complainers, victims and blamers
• Respond to trickle-down negativity with key phrases and questions
• Identify the best strategies for introducing change
• Become positive force for change