Emotional Intelligence: A Key Factor for Success

Nothing stirs our emotions like the dynamics in a relationship, but often our interaction and reactions are based on mismanaged emotions. Emotional Intelligence is the capacity to recognize and effectively manage emotions in ourselves and with others. Emotional intelligence increases our ability to make good decisions, build relationships, deal with stress, navigate social complexities, and cope with change.

This course is designed for participants seeking to maximize their performance by increasing their self-awareness and managing their emotions to achieve positive results.

What Participants Will Learn

• Recognize the benefits of emotional intelligence
• Review the four dimensions of emotional intelligence
  ○ Self-awareness
  ○ Self-management
  ○ Social awareness
  ○ Relationship management
• Create an environment for productive work relationships
• Increase deliberateness in making decisions
• Manage your emotions with confidence
• Temper negative responses to distressing situations
• Improve conflict and communication skills