Exceptional Customer Service

What is good customer service? Never before has customer service been such a high priority in organizations. The relationships developed through a single great customer service experience not only can help deliver a sale, it can create a loyal customer that ensures repeat sales for years to come. Plus, with the state of the social and digital age, one incredible customer experience can immediately translate to thousands more.

This course demonstrates how an organization moves from achieving customer satisfaction to achieving customer delight. Participants will learn how to attain superlative levels of customer service and turn customers into “raving fans” for your organization. In addition, participants will learn about achieving high levels of customer loyalty and retaining disgruntled customers through the use of effective communication methods.

What Participants Will Learn

• Deliver better, faster service
• Improve customer satisfaction and gain repeat business
• Increase your credibility with customers and your value to your organization
• Better manage stressful situations
• Recognize that customer service can be a competitive advantage
• Understand perceptions of customer service
• Develop effective customer service strategies through the use of communication
• Manage customer dissatisfaction