Catalog

Leaders know that accountability is a cornerstone of successful management. Accountability in the workplace is about fulfilling a commitment and is integral to the success of an organization. In the absence of accountability or when accountability is not a priority – blame, complaining,procrastination, and disengagement often follow. This course explores the various elements that can […]

By emphasizing the importance of financial data on the decision-making process, this course allows non-financial business employees to become better users of financial information so they can be more strategic contributors to their organization. This course is designed to provide individuals without a financial or accounting background the concepts, tools, and techniques necessary to improve […]

The term “microaggressions” was coined in 1920 by psychiatrist and Harvard University professor Chester Pierce. Microaggressions are brief and commonplace daily verbal, behavioral, or environmental indignities, whether intentional or unintentional, that communicate hostile, derogatory, or negative slights and insults towards others. Perpetrators of microaggressions are often unaware that they engage in such communications when they […]

Billions of dollars have been invested in process improvement and information technology by corporate America and the government over the last 15 years. The payback has not met expectations. The key to solving this “Process Paradox” or “Productivity Paradox” is to link and align business process management with strategic planning so that improvements truly impact […]

Demonstrating executive presence is no longer optional for leaders who wish to be exceptional in their daily interactions. Developing poise and presence is vital for any business professional today. Presence allows you to command the respect of clients and co-workers, remain balanced under pressure, impact and influence those in authority positions, and demonstrate self-esteem. Participants […]

Gain more confidence, decisiveness and respect! Learn powerful tools for assertiveness to help you deal with conflict at all levels in the organization… discover techniques on how to be an assertive communicator, acquire ways to handle receiving and giving feedback and address business etiquette when professionalism and assertiveness are required. Participants will assess their areas […]

Organizations are finding that they can accomplish their goals and increase performance by harnessing the collective energy of teams. But arriving at these results is not easy, nor does it happen overnight. Team members need to learn how to share information, be willing to manage conflict, and provide feedback and support that will encourage each […]

Can attitudes on the part of employees and companies affect: productivity and morale, sales and customer service, absenteeism and turnover? The answer is a definite yes! Having a positive attitude affects virtually every part of a company’s operations for the better. This course will enable participants to combat counterproductive behaviors and create a positive and […]

The business case for creating a more diverse workforce has never been clearer and evidence shows that businesses with diverse workforces are more likely to financially outperform their industry’s national average. In fact, a 2015 McKinsey report on 366 public companies found that those in the top quartile for ethnic and racial diversity in management […]

You may already know the value that a learning program could bring to your company. Unfortunately, most organizations still don’t emphasize the importance of learning and development as much as they should. Building a solid business case allows you to introduce a new process, purchase new software, create a new role, or develop new training […]