Catalog

An engaged workforce is a major competitive advantage for any organization. Engaged employees are more committed to their organizations, leading to greater productivity and higher net profit. In fact, according to a Gallup State of the American Workplace report, businesses with high employee engagement reap a host of benefits including reduced absenteeism, turnover and shrinkage; […]

All organizations have conflict. Healthy organizations encourage conflict and deal with it in a positive, creative manner to reap the benefits of new ideas and improved relationships. This course will help participants develop a positive approach to conflict resolution by gaining an understanding of how conflict affects individuals and teams in the workplace. Participants will […]

In today’s ever-changing workplace, being able to think critically is an essential skill. In addition, from a professional point of view, those with strong problem-solving abilities often rise through the ranks quickly, particularly if they can come up with effective business solutions. However, you can’t solve a problem unless you can get to the cause […]

Organizations are realizing that cultural intelligence is no longer a “nice-to-have” capability their employees need. Being culturally intelligent is a key future-focused capability for any leader today. Cultural intelligence is one’s level of effectiveness across cultures and it’s been proven to have predictive value when it comes to success or failure in today’s global marketplace. […]

In an age of constant change and disruption, how might we not just survive, but thrive? One school of thought suggests that we focus on building resilience, but what exactly does that mean? In their new book, Option B, Sheryl Sandberg and Adam Grant define it as “the strength and speed of our response to […]

Curiosity isn’t something that should be reserved just for children. Rather, it’s a trait, a skill, a superpower that we must learn not to stamp out. In a time of increased technological changes, it has never been more critical to move away from status-quo thinking and recognizethe value of curiosity-based exploration. Curiosity is a core […]

Organizations are increasingly moving from instructor-led classroom training to the virtual classroom. Whether you have already started to design and deliver synchronous virtual classes or just beginning the process, this course will increase your success in the live online environment! This course will start with virtual class design, focusing on how to convert in-person classes […]

When creating solutions to complex problems, we often fail to consider what behavior changes will need to be undertaken by key stakeholders (customers, employees, students, etc.) to achieve sustainable success. As Tim Brown and Roger Kelly argued in their September 2015 Harvard Business Review article, design principles can also be employed to help people “engage […]

Across the arc of any journey, there are certain moments that matter more than others. Whether we’re talking about customers or employees, educators or students, volunteers or donors, the experiences people have at critical touchpoints can have an outsized impact on engagement, loyalty, and retention. To better support these “moments that matter,” it will require […]

In these increasingly complex times having a well-conceived strategic marketing plan is essential for businesses to win in tough markets and any marketing or sales manager would agree that if you fail to plan, you plan to fail. In this practical course, participants will discover how to develop strategic marketing plans and translate these into […]