Catalog

What is good customer service? Never before has customer service been such a high priority in organizations. The relationships developed through a single great customer service experience not only can help deliver a sale, it can create a loyal customer that ensures repeat sales for years to come. Plus, with the state of the social […]

Come out to the UNC Charlotte High Team Challenge Course on our main campus to challenge your group to get to know one another, build stronger relationships and trust, improve communication and problem solve. Each half-day program is catered to your group goals and can range from general team building to addressing specific group issues. […]

Like our Mobiles, the Team Challenge Course has been successfully used by a wide variety of groups including. Much like the Mobile program, the Team Challenge Course involves various problem-solving tasks to be completed on a low challenge course involving cables, logs and ropes. All activities are generally 24” to 30” off the ground. For […]

In today’s world, the ability to innovate and to adapt to change is critical for any organization. Clinging to the status quo is a fast track to obsolescence. New products, services, and processes may be the answer, but which ones? And for which audiences? Design thinking is an innovative, yet repeatable approach to solving problems, […]

Today’s HR professional has more responsibilities and faces higher expectations than ever before. In order to meet the challenges of the modern-day HR world it is critically important that a solid HR foundation is established. There are many skills every HR manager needs to become truly successful. Whether you manage employees, work in HR or […]

Organizations are steered by leaders who understand how to mobilize others on to a common ground of performance and alignment. In today’s business climate, an organization cannot afford to be underled by neglecting to develop leadership potential. Participants will learn proven techniques that will give them the skills to make better decisions, resolve conflicts, improve […]

This course is ideal for those individuals not directly involved in the planning process but who want to understand the impact of strategy on their work and their organization’s success. Participants will gain a perspective and vocabulary to help you actively and constructively support your firm’s strategic direction. Understand why the organization is taking the […]

Grit isn’t one of those words that you hear very often today when it comes to leadership. These days we’re hearing more around emotional intelligence and someone possessing the “secret sauce” to leadership success. However, Angela Duckworth, the psychologist and researcher who coined the term, defines grit as passion and perseverance for long-term and meaningful […]

It is easy to extend authority towards people once you have the position and power. But what separates a true leader from the run-of-the-mill ones is their ability to influence people without using this power. This course is ideal for anyone who wants to help facilitate initiatives and positive change in their workplace. This course […]

One of the most important communication skills is the ability to give and receive feedback effectively. It is also one of the most challenging. Feedback is essential for learning and continuous improvement and can help to motivate and build good relationships depending on how it is conveyed. This course will help participants present their ideas […]