Catalog

It’s no secret. Employees who feel they are valued and recognized for the work they do are more motivated, responsible and productive than those who don’t. This practical, hands-on, interactive course will help participants learn the most effective way to motivate others. We’ll also discuss how to tell whether it’s motivation or training that a […]

Improving processes begins with the customer, be it internal or external. Understanding which customers and which requirements are most critical to your business determines which processes should be improved. In this course, participants will discover how to map a process, design a measurement system, measure process performance, identify gaps, select and apply improvements, and evaluate […]

Gain the skills, insights and competencies required in all negotiations – in every industry at every level. Whether it’s allocating resources for a project, funding a new initiative or establishing a supply chain for a new product or service, negotiation is inevitably at the heart of the process. But few people understand the structures, techniques […]

Ever felt like a fraud at work? As if at any moment, everyone else is going to realize that you’ve bluffed your way to your current position? This phenomenon is known as the Impostor Syndrome. Imposter Syndrome is a term used to describe a set of beliefs that has us feeling like we’re frauds, we […]

Earning the PMP® certification is a challenging process, but it’s also an important step in your career as a project manager and can even increase your earning potential. This exam prep course concentrates on the fundamental concepts of the Project Management Institute’s (PMI®) thinking and approach to project management topics, concepts, vocabulary and testing techniques. […]

Everyone deserves to feel welcome, supported, and valued at work. Unfortunately, that can be challenging when you’re the only person in the office who looks a certain way, believes in a certain thing, or identifies as a certain gender. Building a company culture that celebrates all employees starts with a gesture as simple as reaching […]

You want to become a leader, but are you ready to take that step? Learn how to get noticed and elected for a leadership position and develop the skillset every confident leader needs! This course is uniquely designed to help leaders-to-be, get ready for their new challenges and responsibilities. Participants discover the heart, soul and […]

Good communication and respect for others creates a beneficial work environment where employees feel safe and productive. When the workplace is disrupted by someone disrespecting one or more coworkers, anger and resentment can destroy morale. Workplace harassment can damage relationships and destroy lines of communication among employees. This course discusses various types of workplace harassment […]

Dozens of decisions are made each day and some of these decisions are more important than others. Even the smartest managers in the best organizations often make wrong, and irrational decisions! However, wrong decisions can be costly, not just for yourself, but for your colleagues, team, and organization. They can result in both financial and […]

Today’s competitive sales environment requires more than exceptional products, features and benefits to separate you from the competition. Consultative selling is the key to customer-focused sales interactions. This course addresses the heart and soul of effective selling during face-to-face customer interactions. Participants will apply the skills and strategies they need to gain competitive sales advantage […]