Selling Skills for Non-Sales Executives

Learn how to promote your products, your company and yourself with skill and integrity. Every corporate executive and manager represents their organization’s products and services. For career mobility, you need to clearly understand the fundamentals of customer service, selling and negotiating.

This course will introduce participants to high-integrity sales approaches, effective client communications techniques and listening skills, to help them positively influence others. The sales and communication skills participants will acquire are extremely practical. They can immediately be applied to their everyday business interactions.

What Participants Will Learn

• Expand your range of skills by viewing your job from a sales and customer service perspective
• Communicate with integrity
• Gain leadership benefits of enhanced persuasiveness
• Create goal achievement – how to get what you need
• Adapt your style quickly and effectively
• Focus on win-win outcomes
• Make ‘objectors’ your allies by recognizing root causes of resistance and overcome each
• Utilize different kinds of powerful customer questions
• Improve presentation skills
• Establish dialogue and effective listening skills
• Use emotion and empathy to achieve desired outcomes
• Read non-verbal cues and other kinesics signals
• Create a ‘transparency of trust’ in every business dealing