Professional Skills

There is no one-size-fits-all recipe for getting better business results. It is both art and science, requiring data-driven problem solving and out-of-the-box solutions to assure sustainable success. This course will add creative redesign techniques (Six Hats, SCAMPER, Five Max) to your classic, data-driven process improvement skills so you are able to deliver both incremental change […]

Process Mapping is the essential foundation for every approach to quality improvement (Six Sigma, Lean, reengineering) and workflow automation (ERP, BPMS, CRM). However, business processes do not exist in a vacuum. Before mapping and improving how work gets done, it is essential to understand the business system in which a process operates, lest we create […]

Improving processes begins with the customer, be it internal or external. Understanding which customers and which requirements are most critical to your business determines which processes should be improved. In this course, participants will discover how to map a process, design a measurement system, measure process performance, identify gaps, select and apply improvements, and evaluate […]

The last decade has seen organizations in all sectors benefit from a renewed surge in productivity. These gains are the direct result of improved process management techniques and the application of new technology. Still, the business press reports many stories of failed reengineeringefforts, insufficient ROI from enterprise software systems, and the rejection of new technology […]

Business Process Management has emerged as the glue that enables organizations to effectively integrate strategic initiatives, information technology investments and day-to-day operations, thereby enabling sustainable operational excellence. Essentials of Business Process Management will provide foundational knowledge from the Association of Business Process Management Professionals’ (ABPMP)Comprehensive Body of Knowledge as well as practical roadmaps to guide […]

Billions of dollars have been invested in process improvement and information technology by corporate America and the government over the last 15 years. The payback has not met expectations. The key to solving this “Process Paradox” or “Productivity Paradox” is to link and align business process management with strategic planning so that improvements truly impact […]

All projects, regardless of their size, require a schedule. In addition to key aspects of schedule development, practical case studies will be used to allow sufficient practice of the control techniques and give the project manager a sound basis for effective application of scheduling software. In this course, participants will focus on managing the constraints […]

Project managers need to understand the many aspects of risk assessment and planning prior to completion of the project plan and thenlearn the tools and techniques to monitor and appropriately manage changes. This course examines risk monitoring as the plan is executed, the project manager’s efforts in establishing an approach to risk, and suitable responses […]

Managing the quality of project deliverables is one of the key components of successful project management. Project managers must be adept at planning for and implementing adequate quality controls within their projects. This course focuses on the processes for successful quality management within projects and helps prepare project managers to complete these important tasks. It […]

Whether you are a team member, project manager, or aspire to lead effective project teams, an understanding of the basic methodologies of project management is essential. This course is intended as an overview describing the fundamental principles, processes, knowledge areas, and tools and techniques of project management and is designed for practical application in the […]