Process Improvement

A Certified Lean Six Sigma Yellow Belt is a professional who is well-versed in the foundational elements of the Lean Six Sigma Methodology, who leads limited improvement projects and / or serves as a team member as a part of more complex improvement projects. This Yellow Belt course teaches the relationships between improving quality processes […]

Six Sigma White Belt training is an ideal beginner level for those simply looking to understand the basics of Six Sigma and process improvement. It works best for employees who are unfamiliar with Six Sigma and want to learn more about the methodology and how it can impact an organization. This course provides a brief […]

What do moon walking bears and suburban driving habits have to do with innovation? And what can we learn from hot dog eating champions about seeing differently? This course will share how our “frames” (the way we see the world, ourselves, and our challenges and opportunities) all factor into if and how we innovate. In […]

In today’s world, the ability to innovate and to adapt to change is critical for any organization. Clinging to the status quo is a fast track to obsolescence. New products, services, and processes may be the answer, but which ones? And for which audiences? Design thinking is an innovative, yet repeatable approach to solving problems, […]

Across the arc of any journey, there are certain moments that matter more than others. Whether we’re talking about customers or employees, educators or students, volunteers or donors, the experiences people have at critical touchpoints can have an outsized impact on engagement, loyalty, and retention. To better support these “moments that matter,” it will require […]

It has been said that operational excellence secures a company’s present, while innovation excellence secures its future. But with mounting pressures to meet financial expectations, companies and organizations of all stripes find themselves increasingly focused on delivering, not discovering. Might there be a way to lower the time, costs, and risks related to innovation? Some […]

When creating solutions to complex problems, we often fail to consider what behavior changes will need to be undertaken by key stakeholders (customers, employees, students, etc.) to achieve sustainable success. As Tim Brown and Roger Kelly argued in their September 2015 Harvard Business Review article, design principles can also be employed to help people “engage […]