Professional Skills

Psychological safety is the capacity to maintain one’s distance from danger, feel at ease with oneself, and rely on one’s own ability to defend against destructive impulses that originate from oneself or from others. Promoting employee well-being, job satisfaction, and productivity all depend on psychological safety. This course will explore the definition of psychological safety, […]

Good communication and respect for others creates a beneficial work environment where employees feel safe and productive. When the workplace is disrupted by someone disrespecting one or more coworkers, anger and resentment can destroy morale. Workplace harassment can damage relationships and destroy lines of communication among employees. This course discusses various types of workplace harassment […]

Everyone deserves to feel welcome, supported, and valued at work. Unfortunately, that can be challenging when you’re the only person in the office who looks a certain way, believes in a certain thing, or identifies as a certain gender. Building a company culture that celebrates all employees starts with a gesture as simple as reaching […]

Unconscious bias – everyone has it. But that doesn’t make us bad; it makes us human. While we cannot completely rid ourselves of unconscious bias, we can learn how to recognize the trigger for it and lessen its impact in the workplace. These are skills that everyone can learn. With awareness of unconscious bias and […]

Organizations are realizing that cultural intelligence is no longer a “nice-to-have” capability their employees need. Being culturally intelligent is a key future-focused capability for any leader today. Cultural intelligence is one’s level of effectiveness across cultures and it’s been proven to have predictive value when it comes to success or failure in today’s global marketplace. […]

The fact is…men and women communicate differently on all levels. Although men and women speak the same language, decades of research show that we have differences in priorities, internal processing and behavior patterns. It’s easy to misunderstand, misinterpret or simply not getwhere the other is coming from. In this interactive course, participants will increase their […]

The term “microaggressions” was coined in 1920 by psychiatrist and Harvard University professor Chester Pierce. Microaggressions are brief and commonplace daily verbal, behavioral, or environmental indignities, whether intentional or unintentional, that communicate hostile, derogatory, or negative slights and insults towards others. Perpetrators of microaggressions are often unaware that they engage in such communications when they […]

Data drives better business. Having data or collecting data is not valuable – but using data is. Analytical insights are changing customer expectations and corporate strategy. Analytics is the new differentiator. Among the many benefits, using data can help companies save thousands of dollars, improve their procurement efficiency, develop their marketing strategies, support business growth […]

Do you wish you could try things at work that have never been done before? Do you doubt your own capacity for creativity and innovation? Do you have trouble getting creative solutions from your team? Relying on yesterday’s ideas, products and assumptions can spell failure to your company and be a detriment to your career. […]

Time management is the process of organizing and planning how to divide time between specific activities. Good time management enables one to work smarter – not harder – so that they get more done in less time, even when time is tight and pressures are high. Failing to manage one’s time damages their effectiveness and […]