Professional Skills

It is easy to extend authority towards people once you have the position and power. But what separates a true leader from the run-of-the-mill ones is their ability to influence people without using this power. This course is ideal for anyone who wants to help facilitate initiatives and positive change in their workplace. This course […]

Grit isn’t one of those words that you hear very often today when it comes to leadership. These days we’re hearing more around emotional intelligence and someone possessing the “secret sauce” to leadership success. However, Angela Duckworth, the psychologist and researcher who coined the term, defines grit as passion and perseverance for long-term and meaningful […]

This course is ideal for those individuals not directly involved in the planning process but who want to understand the impact of strategy on their work and their organization’s success. Participants will gain a perspective and vocabulary to help you actively and constructively support your firm’s strategic direction. Understand why the organization is taking the […]

What is good customer service? Never before has customer service been such a high priority in organizations. The relationships developed through a single great customer service experience not only can help deliver a sale, it can create a loyal customer that ensures repeat sales for years to come. Plus, with the state of the social […]

In our society, and especially in the corporate world, there is a prevailing belief that some people are simply smarter or more talented than others and that this difference is what accounts for a person’s success or failure. However, it’s not just a person’s talent that makes them successful – it’s the belief that they […]

Nothing stirs our emotions like the dynamics in a relationship, but often our interaction and reactions are based on mismanaged emotions. Emotional Intelligence is the capacity to recognize and effectively manage emotions in ourselves and with others. Emotional intelligence increases our ability to make good decisions, build relationships, deal with stress, navigate social complexities, and […]

Change happens. And while you can’t control much of the world changing around you, you can control how you respond. You can choose to anticipate and embrace changes or resist them. Change forces choices. If you’re “on-the-grow”, you’ll embrace many changes and find the positive in them. It’s all in where you choose to put […]

Goal setting is one of the most basic and essential skills someone can develop. It is the process of defining what you want to accomplish and mapping out the steps to achieve it. Knowing where to begin, how long it will take and the necessary steps to reach the “end zone” is not always an […]

The reality is that some people are just difficult. They make it seemingly impossible to have a positive, constructive relationship. Are there difficult people in your workplace? Or in your personal life? They might be co-workers, supervisors, direct reports, customers, clients, neighbors, or family members. They may be overly demanding or overly agreeable, consistently obstinate, […]

Curiosity isn’t something that should be reserved just for children. Rather, it’s a trait, a skill, a superpower that we must learn not to stamp out. In a time of increased technological changes, it has never been more critical to move away from status-quo thinking and recognizethe value of curiosity-based exploration. Curiosity is a core […]