Professional Skills

Dozens of decisions are made each day and some of these decisions are more important than others. Even the smartest managers in the best organizations often make wrong, and irrational decisions! However, wrong decisions can be costly, not just for yourself, but for your colleagues, team, and organization. They can result in both financial and […]

Ever felt like a fraud at work? As if at any moment, everyone else is going to realize that you’ve bluffed your way to your current position? This phenomenon is known as the Impostor Syndrome. Imposter Syndrome is a term used to describe a set of beliefs that has us feeling like we’re frauds, we […]

Gain the skills, insights and competencies required in all negotiations – in every industry at every level. Whether it’s allocating resources for a project, funding a new initiative or establishing a supply chain for a new product or service, negotiation is inevitably at the heart of the process. But few people understand the structures, techniques […]

Finding work-life balance in today’s fast-paced world is no simple task. Spend more time at work than at home and you miss out on a rewarding personal life. Then again, if you’re facing challenges in your personal life such as caring for an aging parent or coping with marital or financial problems, concentrating on your […]

Workplace ethics and integrity go beyond the realm of individual employee values. Ethics are an integral part of an organization’s public reputation. Ethical lapses within an organization can devastate the company, ruin an individual or department’s credibility, and invite costly litigation in today’s litigious business environment. In other words, building workplace integrity is about creating […]

It is easy to extend authority towards people once you have the position and power. But what separates a true leader from the run-of-the-mill ones is their ability to influence people without using this power. This course is ideal for anyone who wants to help facilitate initiatives and positive change in their workplace. This course […]

Grit isn’t one of those words that you hear very often today when it comes to leadership. These days we’re hearing more around emotional intelligence and someone possessing the “secret sauce” to leadership success. However, Angela Duckworth, the psychologist and researcher who coined the term, defines grit as passion and perseverance for long-term and meaningful […]

This course is ideal for those individuals not directly involved in the planning process but who want to understand the impact of strategy on their work and their organization’s success. Participants will gain a perspective and vocabulary to help you actively and constructively support your firm’s strategic direction. Understand why the organization is taking the […]

What is good customer service? Never before has customer service been such a high priority in organizations. The relationships developed through a single great customer service experience not only can help deliver a sale, it can create a loyal customer that ensures repeat sales for years to come. Plus, with the state of the social […]

In our society, and especially in the corporate world, there is a prevailing belief that some people are simply smarter or more talented than others and that this difference is what accounts for a person’s success or failure. However, it’s not just a person’s talent that makes them successful – it’s the belief that they […]